Meet AskSOUP:
The Gentler Hotline.
A patient tech helper you can text. No app. No login. Just help, when you need it.
Whether you’re fighting with your devices or looking for a reliable lifeline for your parents
We’ll handle the tech, so you can just be family again.
Built for older adults.
Designed around the families who love them.
Always On Call
24/7 support. We are there the moment the phone acts up. Every time.
Senior-Grade Safety
Built-in guardrails against scams, and clear rules about the personal information we will never ask for.
Relatives in the loop
With consent, caregivers can get updates or step into a session to help resolve complex issues faster.
A promise from the founders
“We founded gentler.ai because our parents and grandparents deserve digital experiences that empower them, rather than confuse or rush them. AskSOUP is our promise that innovation can still feel human.“
Technology has forgotten patience.
We haven’t.
FAQs
We’re a patient friend on call when something on your phone, computer, or tablet stops working. Forgot a password. Wi-Fi dropped. App won’t open. Printer ignoring you. You text us, we walk you through the fix one small step at a time — no jargon, no rushing, no judgment. We solve the problem; we don’t try to teach you technology.
Two kinds of people, really. Adults 65+ who’d rather not call their kids every time something glitches. And the adult children who love their parents but can’t be on call 24/7. If either of those sounds familiar, the pilot is for you.
The pilot is free. We’re learning what works and what doesn’t, and the people who help us figure that out shouldn’t have to pay for the privilege. Down the line we’ll have paid plans, but pilot users will always get a thank-you for being early.
Safety is the thing we obsess over. We never ask for your passwords, banking info, or Social Security number to fix a problem — full stop. If anyone claiming to be from AskSOUP ever asks for those, it isn’t us. We’re also built to spot scam patterns and flag suspicious messages before they cause harm.
Only if you want them to be. AskSOUP works perfectly well one-on-one. But if a problem gets stuck, you can choose to loop in a family member with one tap — they get a short summary, not your whole conversation. Your business stays your business.
You’ll get a welcome text from us within a few days with a phone number to save and a quick “what’s your device” question. After that, anytime something breaks, you text. That’s the whole onboarding. No app to download, no account to set up, no tutorial to sit through.